Troubleshooting & Help

We are very sorry that you encountered problems. We will try to help you so you can enjoy the game.

I made a new account but didn't get a verification email.

It can take up to two hours for emails to be delivered. Also please make sure the email is not in your spam folder. If you still don't have it, then no worries, we will fix it. Just send us an email to support@factorio com with your username and registered email.

I forgot my password.

You can request a password reset email here.

I bought the game but didn't get any activation code.

It can take up to two hours for emails to be delivered. Also please make sure the email is not in yourspam folder. If you still don't have it, then no worries, we will fix it. Just send us an email to support@factorio com with following information:

  • What email address you used to buy the game.
  • Your Factorio username if you have one.
  • Attach your Humble Widget receipt/invoice.
  • Anything else that you think can help us resolve this.

The game crashes / I can't play / I found a bug.

We have a section in our forums dedicated to reporting bugs. That is the place to go and post a bug report. Before you do so please check out how to report a bug or whether it is not a known issue.

My Steam key was says it is a duplicate.

In some cases your steam key may have been stolen from your account, even if you just linked your account. We recommend changing your password immediately and then contacting us at support@factorio.com

I linked my Steam to the wrong account

You can unlink your Steam account from your profile page if the membership is from Steam.

Alternatively, you can send us a email at support@factorio.com with your Factorio username and Steam ID64 and we can sort it out.

I bought the game on GOG, how do I get a website account?

You can redeem a upgrade code from the GOG website, under 'serial keys', which you can use to activate a full membership on your user profile page.

I cannot access the mod portal. It says I have insufficient membership.

You need to have a paid membership to access the mod portal. If you purchased on steam you will need to link your accounts at the profile page.

The mod portal uses the same login as the our main website, so if you need to reset your password, you can do it here.

How can I change my username?

You can change your username a single time on your profile page.

I can't log in to the forum.

The webpage and the forums use seperate accounts. To access the forum you will need to make an account on the forum.

I am stuck / I have a question about the game.

We have a section in our forums dedicated to helping other users. That is the place to go and ask for help. There is also a list with common gameplay questions and answers.